Terms and Conditions for Gardeners New Eltham
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners New Eltham. They apply to domestic and commercial customers who request regular maintenance, one-off visits, or other agreed outdoor services. By making a booking, you agree to the terms below, which are intended to create a clear and fair understanding between the customer and the service provider. These terms are designed to support safe, lawful, and efficient work while ensuring that the scope of the gardening service is understood from the outset.
Gardeners New Eltham may provide a range of services including lawn care, hedge trimming, planting, weeding, garden clearance, seasonal tidying, and similar tasks agreed in writing or verbally before work begins. Unless otherwise agreed, the service is limited to the instructions provided at the time of booking. Any additional work, variation in scope, or special handling requirements may affect timing, pricing, and materials needed. Customers should ensure that the garden area is accessible and that any known hazards are disclosed before the appointment.
These terms are a legal statement for the use of gardening services and should be read carefully before any booking is confirmed. If any part of the agreement is unclear, the customer should ask for clarification before the work starts. The service provider may update these terms from time to time, and the version in force at the time of booking will apply to that service engagement.
Booking Process
To arrange a service, the customer must provide accurate details about the site, the type of work required, preferred dates, and any relevant access or safety information. A booking is usually formed only when the service provider has accepted the request and confirmed the date, scope, and estimated price or charging basis. Gardeners New Eltham may request photographs, measurements, or additional information before confirming availability. This helps ensure that the correct equipment, materials, and time are allocated to the job.Where a quotation is provided, it will usually be based on the information supplied by the customer. If the actual conditions differ materially from those described, the quoted price may need to be revised. Examples include increased overgrowth, hidden waste, restricted access, additional soil disposal, or the presence of protected plants or structures requiring extra care. Any change that affects the booking will be discussed with the customer before work continues, where reasonably practicable.
Bookings may be made for a one-off visit or for recurring garden maintenance, depending on availability and agreement. The customer is responsible for ensuring that the person making the booking has authority to do so. If access is needed through a shared entrance, locked gate, communal area, or managed property, the customer must arrange the necessary permission in advance. Failure to provide access may result in a wasted visit charge or rescheduling fee.
Payments and Charges
Payment terms will be confirmed at the time of booking or within the quotation. Unless otherwise agreed, payment is due on completion of the work or within the timeframe specified on the invoice. Gardeners New Eltham may require a deposit for larger projects, repeat maintenance plans, or bookings that involve materials, special equipment, or advance scheduling. Accepted payment methods may vary, and the customer should follow the instructions provided on the invoice or booking confirmation.All prices are usually stated exclusive of any extra work not included in the original scope. Additional charges may apply for labour beyond the estimated time, specialist disposal, supply of materials, emergency call-outs, or work undertaken at the customer’s request outside normal arrangements. If a visit is delayed or extended because of factors outside the service provider’s control, such as severe weather, blocked access, or unsafe conditions, the customer may be charged for time already spent or for a revised appointment.
Invoices should be paid in full by the due date. If payment is late, the service provider may charge interest or a reasonable late-payment fee where permitted by law, and may suspend further work until outstanding sums are settled. Any dispute about an invoice should be raised promptly and in good faith. The undisputed part of the invoice remains payable on time. Customers are advised to keep records of their booking confirmations, invoices, and any agreed changes to the service.
Cancellations and Rescheduling
Customers may request cancellation or rescheduling, but reasonable notice should be given. Unless otherwise stated in the booking terms, at least 24 hours’ notice is expected for standard appointments, and longer notice may be required for larger or specially prepared jobs. If notice is not provided within the required period, Gardeners New Eltham may charge a cancellation fee to recover allocated time, reserved materials, or administrative costs. This is especially relevant where work has already been planned around a fixed appointment.If the service provider must cancel or reschedule due to weather, staff illness, equipment failure, safety concerns, or other unavoidable circumstances, a new date will be offered where possible. The provider will aim to give notice as soon as reasonably practicable. Although every effort will be made to honour scheduled appointments, some outdoor work depends on conditions that cannot be controlled. In such cases, postponement may be the most appropriate and safest option.
Where a customer repeatedly cancels, refuses access, or provides incomplete instructions, future bookings may be declined. If advance payment or a deposit has been taken for a cancelled job, any refund will depend on the amount of notice given, the costs already incurred, and any non-refundable materials or third-party charges. Nothing in these terms affects any statutory right the customer may have under applicable UK consumer law.
Service Standards, Liability and Customer Responsibilities
Gardeners New Eltham will carry out work with reasonable care and skill and will aim to complete the agreed tasks in a professional manner. However, gardening is affected by seasonal conditions, plant health, ground conditions, and pre-existing site issues. The service provider does not guarantee the survival of plants, turf, or shrubs unless such a guarantee is expressly agreed in writing. Natural variation, pest damage, disease, drought, or extreme weather may affect results.The customer must make sure that the area to be worked on is reasonably safe and that any known risks are disclosed in advance. This includes unstable surfaces, hidden cables, underground services, broken glass, animal waste, inaccessible water sources, or aggressive animals. The service provider may refuse to begin or may stop work if a hazard is identified. Any delay caused by undeclared risks may lead to extra charges or a revised appointment.
Liability is limited to losses directly caused by negligence or breach of contract by the service provider, to the extent permitted by law. The service provider is not responsible for indirect or consequential losses such as loss of enjoyment, business interruption, or loss of use, unless liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Customers should remove or secure fragile items, ornaments, furniture, and valuables before work begins.
Waste Removal and Environmental Regulations
Any removal, handling, or disposal of green waste, soil, rubble, timber, or other garden materials will be carried out in accordance with applicable UK waste regulations and duty-of-care requirements. Gardeners New Eltham will only transport and dispose of waste in lawful and appropriate facilities or through approved arrangements. Waste transfer details may be recorded where required, and the customer may be responsible for any charges associated with lawful disposal.The customer must not ask the service provider to dispose of prohibited, hazardous, or contaminated waste unless this has been expressly agreed and lawful arrangements are in place. Examples include chemicals, asbestos, clinical waste, oil, fuel, animal carcasses, and electrical items. If such materials are discovered during the work, the service may be paused until the matter is assessed. The presence of restricted waste may require specialist handling, additional cost, or referral to a licensed contractor.
If the customer wishes to keep any garden waste for composting, reuse, or local disposal, this must be agreed before removal begins. Once waste has been loaded for disposal, it is generally treated as no longer the customer’s property. The customer should also note that fly-tipping, improper burning, and unlawful dumping are prohibited. Both parties should act responsibly to ensure that all waste is managed in a lawful and environmentally sound manner.
Materials, Access, and Site Conditions
Where materials such as compost, soil, plants, bark, fertiliser, or replacement fixtures are supplied as part of the service, ownership passes in accordance with the invoice or agreed terms. Any product warranties are limited to those offered by the manufacturer or supplier. The service provider is not responsible for defects caused by third-party products unless the product was clearly faulty at the time of supply and the issue falls within applicable legal remedies.The customer must provide accurate access information and ensure that gates, locks, keys, codes, parking arrangements, and any required permissions are available for the scheduled visit. If access is delayed, restricted, or impossible, the appointment may be shortened, rescheduled, or charged as a wasted visit. The customer should also advise whether there are pets on the premises, sensitive planting areas, irrigation systems, ponds, or recently treated surfaces that may affect how the gardening work is carried out.
In some cases, work may be affected by adverse weather, waterlogging, frost, extreme heat, or poor ground conditions. If these conditions make the service unsafe or impractical, the provider may postpone the appointment or adjust the method of work. The customer acknowledges that outdoor services cannot always be performed to the same standard under difficult conditions and that sensible professional judgment may be used to protect the site and the people carrying out the work.
Complaints, Termination, and Governing Law
If the customer is dissatisfied with the service, the issue should be raised as soon as reasonably possible so that it can be reviewed and, where appropriate, corrected. The service provider may ask for photographs, a description of the concern, or other relevant information. Reasonable opportunities should be given to inspect and, if appropriate, remedy the issue before any third-party action is taken. This process helps resolve matters efficiently and fairly.The service provider may suspend or terminate a booking or ongoing arrangement if the customer fails to pay, provides unsafe working conditions, behaves abusively, or materially breaches these terms. Any termination will not affect rights and obligations that arose before the termination date, including payment for work already completed, waste charges, or costs reasonably incurred. Where possible, notice will be given before ending an ongoing service relationship.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found unenforceable, the remaining provisions will continue in full force to the extent permitted by law. By booking, the customer confirms acceptance of these terms and agrees that they form the basis of the service contract for gardening work provided by Gardeners New Eltham.